Privacy
Your photographs are yours. This page explains, in plain language, what we collect, who helps us do the work, and how we look after your images.
What we collect
When you place an order we collect the photographs you send us, your name and email address, anything you choose to tell us about the photograph, and — if you mail us your prints — the address we return them to. We use this only to carry out and communicate about your restoration.
Your photographs
We store your original and restored files privately. We never publish or sell your images, and we use them only to carry out your restoration — unless you explicitly give us permission to show a restored photograph as an example.
AI-assisted restoration
Many of our restorations are AI-assisted. To do that work, we may send your image, together with written restoration instructions, to third-party AI image services such as Google’s Gemini or OpenAI’s image models. We send only the image and the instructions — never your name, email address or order details. Those providers process the images under their own terms and privacy policies.
Where part of a photograph is missing or badly damaged, AI-assisted restoration may reconstruct detail that is not visible in the original. Every restoration is reviewed before it reaches you.
Who else handles your data
We use a small number of service providers to run the studio: our website is hosted by Vercel, photographs are stored with Cloudflare, and order records are kept in a Supabase database. They hold your information on our behalf and only so we can provide the service.
Keeping and deleting your files
We keep your files so you can download your restoration again from your order page. Once your order is finished, you can delete your photographs there at any time. Otherwise we remove them automatically 12 months after the last activity on your order. We keep a small order record (order number, status and dates) for our accounts.
We email you about your order — confirmations, questions and delivery. We do not add you to marketing lists unless you ask us to.
Getting in touch
To ask what we hold about you, or to have it removed, email hello@smartphotorestore.com and we will help.